Coronavirus FAQ
Updated: 22/03/20
We understand that in these uncertain times, with regards to coronavirus (Covid-19) and how it may impact every aspect of our lives.
The situation is changing daily and we continue to follow guidance from the government and The Department for Health & Social Care. As a result, this page will be monitored and reviewed regularly.
If you have any queries not covered here then please get in touch.We are cureently waiving any amendment fees for those people travelling between now and the 30th April, who would like to move their booking to another date this year. This will be updated regularly.
Before you Travel/Arrive:
What is the latest Government Advice on Travel within the UK
The government are not currently advising against any travel within the UK. As and when the UK government updates their policy, the information will be available by visiting the government website and NHS online.
However; due to a large number of people flocking to the fresh air of the Lake District the Cumbrian Constabulary are urging tourists to stay at indoors.
“The health, social care and emergency services in Cumbria are resourced to serve the 500,000 resident population and will be stretched to breaking point by this crisis.
Large numbers of visitors will only place an additional burden on these hard-pushed professionals.”
What if I am over 70?
We are following government advice on age and travel restrictions, if you are over the age of 70 then you will be able to amend your holiday with us.
Are the Apartments cleaned?
The apartments are thoroughly cleaned after every stay. We try where possible to follow the NHS guidelines on how to prevent the spread of germs https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/.
In light of the current situation we are taking extra care and consideration. This includes being more vigilant to cleaning door handles and banisters etc. and using disposable cleaning wipes and sponges in place of reusable ones.
Ammending Your Booking:
Can I reschedule my booking?
If you are either unwell or over 70 and wish to reschedule your booking then we are happy to ammend it free of charge for a period later this year.
As the whole situation is changing so rapidly we recommend waiting till closer to your holiday before rescheduling. At such a stressful time, even a short stay with no social interaction and plenty of fresh air could be a welcome mood booster.
Can I cancel my holiday?
If you need to cancel your holiday; we ask that you first look at your travel insurance. Many credit cards and even house insurance policies cover travel as well. As a small family business, this would really just help us out!
Alternatively can we suggest rebooking for later this year?
Whilst on Holiday:
What if I fall ill whilst on holiday?
The government are not advising people call 111 if they show mild symptoms of coronavirus.
If you fall ill; you should follow the latest government advice to self-isolate back at home.
You should always refer to the latest government guidance which is available here: https://www.nhs.uk/conditions/coronavirus-covid-19/
What to do if I need to contact Heather or Alasdair?
If you need to speak to us while you’re here then we ask you to call us on 017687 72378 first.
Can I still pay by cash or cheque upon arrival?
If you normally pay your balance when you arrive we ask that you instead pay via bank transer before arrival. This is to avoid cross contamination spread through bank notes etc.
Is there anything I can do while I'm here?
We wish you to have a relaxing break from what is an extremely crazy time. But if you do use the communual areas, such as the dog bath or washing machine then we ask you try and clean the door handles and anything you touch, as well as thoroughly washing your hands after use.
We hope you can still come and enjoy your holiday here at Low Nest. At this time, if you are feeling fit to do so then we couldn’t think of a better place to be.